Mark Springer



Mark C. Springer is a Professor in the area of operations management in the Department of Decision Sciences at Western Washington University (WWU). He joined the College of Business and Economics at Western Washington University (WWU) in 1987. He teaches courses on enterprise research planning systems, quality management, and management science. In addition to his teaching at Western, he has developed supply chain management curriculum for use by member schools of the SAP University Alliance.

Professor Springer's current research interests include learning theory, supply chain volatility, e-service quality, and enterprise systems education. His work has been published in the Journal of Operations Management, the European Journal of Operational Research, Computers and Industrial Engineering, the International Journal of Production Economics, and other outlets. He has also been involved with several recent studies analyzing alternative methods for processing commercial traffic through the U.S.-Canadian border.